Refund policy

REFUND & RETURN POLICY

We want you to love your Pelandro timepiece. If you're not fully satisfied, we're here to help.

RETURN WINDOW
You have 30 days from the delivery date to request a return.

ELIGIBILITY
To be eligible for a return, your item must be:
- Unworn, unused, and in the same condition you received it
- In the original packaging with all tags, boxes, and accessories
- Accompanied by a proof of purchase (order number or receipt)

Items that show signs of wear, damage caused by the customer, or missing components will not be accepted.

NON-RETURNABLE ITEMS
- Gift cards
- Final sale items
- Items marked as non-returnable at the time of purchase

HOW TO START A RETURN
Contact us at support@pelandro.com with your order number. We will provide instructions and a return address. Please do not send products back before receiving return authorization — unauthorized returns will not be processed.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your return without tracking.

REFUNDS
Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, your refund will be processed to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear in your account.

DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund at no cost to you.

EXCHANGES
We do not process direct exchanges. If you want a different item, please return the original for a refund and place a new order.

LATE OR MISSING REFUNDS
If you haven't received a refund within 10 business days of approval, check your bank account and contact your card issuer. If you still have not received it, email support@pelandro.com.

CANCELLATIONS
Orders can be cancelled within 12 hours of placement. After that, orders enter fulfillment and cannot be modified.

CONTACT
support@pelandro.com